Frequently Asked Questions
How do I ask for a special request?
As with most things, custom requests are not always granted. Get in contact with me on the "Contact" page and let me know your vision. The only way you will know is if I can handle the request is if you ask. I have created many different things so just because you don't see something on the site, doesn't mean I can't handle it.
What is the standard processing time?
The time I need to prepare an order for shipping varies. For details, see individual items.
What is the estimated shipping time?
North America shipping time is estimated 3 - 5 days.
Worldwide shipping times vary depending on location and customs.
What do I do about import taxes and issues with customs?
Buyers are responsible for any customs and import taxes that may apply. Each country is different and I am not responsible for delays or extra charges due to customs
How do I return an item?
Contact me within 3 days of delivery and arrangements can be made if you purchased the item through Metal Relic. If you purchased the item through a 3rd party website, please contact them about returns. The buyer is responsible for paying the return shipping costs.
How do I exchange an item?
Ship the item back to me within 14 days of delivery along with your order information. I will not return items purchased through 3rd party websites.
How do I cancel my order?
Please request the cancellation within an hour of purchase by using the contact page. Please be sure to include your order information.
What happens if my item is lost in the mail?
If you believe your item has been lost in the mail, please contact us. If the courier loses your item in transit, I will send a replacement. However, if your item has been marked as "delivered" by the courier to the address you specified when you placed your order, I will not be able to send a replacement item to you. You'll need to contact your local post office to track it down. They have the ability to help you figure out where it is (it may have been delivered to a neighbor's house by mistake, or it may still be at your local post office). If you still can't figure out what happened to your "delivered" item, you may fill out a mail theft report with courier (ie. USPS, UPS, etc.). If you need any help with this, just let us know.
What if I provided the Wrong Address?
If you accidentally provide an incorrect address when you purchase and your item cannot be delivered and is returned to sender, you will need to pay both the return shipping cost and the cost to reship your item (this is in addition to the original shipping cost you paid for the first delivery attempt). USPS sometimes charges shipping fees for all of these, so it's a good idea to double check your shipping address for errors before you submit your order.
TIP: If your tracking info shows that your item was un-deliverable as addressed, call your local post office immediately to see if they can correct the mistake before the package gets returned. Once it's on its way back, it will be too late and you'll incur cost to reship.
Do you have wholesale availability?
These items are available in larger quantities at discounted rates. Please contact me with any inquiries about price reductions based on quantity and re-seller rates. Since every item is custom made, arrangements may need to be made in advance to secure the items.
Do you take returns on custom orders or special requests?
Due to the creation of custom products, these items cannot be returned or exchanged unless they arrived damaged or defective. The shirts are also considered custom made (they're made on demand in the size and color that you specify). Even if there is no custom text added, they are still considered custom items and cannot be freely returned or exchanged (of course, if your item is incorrect or damaged, it will be replaced).
How are the shirts printed?
All designs are custom printed directly onto the apparel with a high end garment printer. It's a process that uses special CMYK inks made for adhering to fabric.
As part of the printing process, the shirts are pre-treated with a non-toxic water based coating that helps the design last as long as possible. Sometimes (but rarely), this can look like a translucent, square or rectangle around the design area. It may also have a NOTICEABLE SMELL (slightly vinegar-like). These will both disappear after the first wash.
The product images shown are approximations. The colors may look a little different on the actual items, since all monitors show colors a little differently.
What is the best way to take care of the shirts?
Wash inside out in cold water and mild detergent (No bleach). Tumble dry on lowest setting.
What are the sizing details for the tshirts?
Our Tees use standard sizing. Our Tees run small so consider ordering one size larger. For chest measurements, place the tape measure under the arms and around the chest. Waist: Measure the circumference around the natural waistline. Length: Measure from the top of the back collar on the shoulder down to the bottom of the shirt. Please allow 10% variance in size measurements due to natural fibers.
Please note the size chart listed in the images below and view the measurements to make sure you’re selecting the correct size! It is the buyers responsibility to make sure the correct size is chosen. A good way to determine this
Ladies Fit T-shirt
S M L XL 2XL
Chest 32½" 34½" 36½" 39½" 42½"
Length 25½" 26" 26½" 27½" 28"